Support

Your account saves your lessons, practice days and progress, so nothing is lost if you change or reset your phone. You can sign in with Apple or Google. With Apple, you can choose “Hide My Email” and we’ll never see your real address.

Open the app to see which lessons are currently available and whether an option requires payment. You can use content marked as free without purchasing a subscription. Any paid option shows its included content and price before you confirm.

You can choose a monthly subscription, an annual subscription with a 7-day free trial for eligible subscribers, or a one-time lifetime purchase. Prices are shown in the app before you pay.

Payment is charged to your Apple ID or Google Play account when you confirm, or when the free trial ends. Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period. To avoid a charge, cancel at least 24 hours before the trial ends. The store confirms your eligibility and the offer before purchase.

On iPhone:

1. Open your iPhone’s Settings app.
2. Tap your name, then Subscriptions.
3. Choose First Chi, then Cancel Subscription.

On Android:

1. Open the Google Play app.
2. Tap your profile picture, then Payments & subscriptions → Subscriptions.
3. Choose First Chi, then Cancel subscription.

You keep access until the end of the period you’ve paid for. Deleting the app or your First Chi account does not cancel a subscription. Store guides: Cancel a subscription from Apple · Cancel a subscription on Google Play.

Apple and Google handle all payments and refunds, so we can’t issue them ourselves. If you paid on iPhone, request one at reportaproblem.apple.com: sign in with your Apple ID, choose Request a refund, then pick the First Chi purchase. If you paid on Android, follow Google’s guide: Request a refund on Google Play.

Make sure you’re signed in to First Chi with the same account you used before, and that your phone uses the Apple ID or Google account you paid with. Then open the subscription screen in the app and tap Restore Purchases. If lessons are still locked, email us with the date of purchase; please don’t include card details.

Install First Chi and sign in the same way as before, with Apple or Google. Your progress and practice days are saved with your account and will appear again.

Check that the reminder is on in the app and that notifications for First Chi are allowed in your phone’s settings: on iPhone, Settings → Notifications → First Chi; on Android, Settings → Apps → First Chi → Notifications. Focus modes and Do Not Disturb can also hide reminders.

Lessons stream over the internet, so you need a connection while you practice. Try switching between Wi-Fi and mobile data, then close and reopen the app. If it still happens, email us the name of the lesson.

In the app, go to Me → Settings → Delete account and confirm. This permanently deletes your account and all your practice data; it can’t be undone. Remember to cancel any subscription separately, as shown above. If you can no longer open the app, email us from the address linked to your account and we will delete it for you. Our Privacy Policy explains what is deleted.

The movements are gentle, and you can go at your own pace. First Chi is not medical advice. If you have a health condition, an injury or are pregnant, check with your doctor before you start. Stop if anything hurts or you feel dizzy, and only move within a comfortable range.