Privacy Policy

1. What we collect

Your account

First Chi needs an account so your lessons and progress are saved. When you sign in with Apple or Google, we receive and store:

• your email address. With Apple, you can choose “Hide My Email”, and we only receive a private relay address;
• your name, or a name made from the first part of your email if none is shared;
• your profile photo link, if you sign in with Google;
• the account ID that Apple or Google assigns to you for First Chi, and the sign-in tokens that keep you signed in. For Apple, we keep a token so we can withdraw First Chi’s access when you delete your account.

We never receive your Apple or Google password.

Your practice

To show your progress, resume where you left off and count your practice days, we record:

• which lessons and practice sets you open, start and finish, when, for how long and how much you completed;
• your time zone and local date, so a practice day counts on the right day for you;
• the type of device (phone or tablet);
• lessons you save to your favorites or pin to your home screen, and the practice plans and courses you start, such as the 100-day foundation;
• your progress through each course and your practice level, which the app works out from your practice days.

Getting started

The app keeps its suggested practice set on your device. After you sign in, it can add this set to your home screen and start its introductory course. Your selected sets and course progress are saved with your account.

How you felt, only if you choose to share

After a session you can leave a short note: a mood, how you felt, a 1–5 rating or a few words. This is always optional and is only used to show your own history back to you.

Settings

Your language, notification preference and light or dark appearance are saved with your account.

Support requests

If you email us, we receive your email address, message and any attachments you choose to send. We use them to answer your request and resolve account, purchase or privacy questions. Please do not send passwords or payment card details.

Crash reports

If the app crashes or hits an error, it sends a crash report to Sentry so we can fix it. A report contains technical details such as the error, app version, device model and operating system. We have turned off the collection of personal information, screenshots and screen layouts in these reports.

Network information

When the app connects or you visit this website, our hosting provider receives request details such as your IP address, browser or device language, and the page or resource requested. These details help deliver content and keep the service secure. We do not store your IP address with your First Chi account.

2. What stays on your device

• Daily reminder. If you turn it on, the reminder time is stored only on your phone and the notification is scheduled by your phone. It is off by default, and your phone asks for permission first.
• Videos and sounds. Lessons, music and ambient sounds you play may be cached on your phone so they start faster. They are removed when you delete the app.

3. How we use it

We use this information only to run First Chi: to sign you in, save your progress, show your practice history, unlock what you have paid for, answer your messages and fix problems.

We do not show ads. We do not track you across other companies’ apps or websites, so the app never asks for tracking permission. We do not use third-party analytics, we do not sell or rent your information, and we do not share it for advertising.

First Chi is not a medical service. Your practice records and notes are not used to assess your health.

4. Purchases

Subscriptions and one-time purchases are made through your Apple ID on iPhone, or your Google Play account on Android, and Apple or Google processes the payment. We never see or store your payment card details.

We use RevenueCat to check purchases with Apple and Google. The app gives RevenueCat your First Chi account ID, never your name or email, together with your purchase receipts and basic technical details such as the app version and operating system. RevenueCat then tells us what you bought and whether a subscription is active, in a trial or has ended, so we can unlock lessons for your account. We keep a record of each purchase: the product, the store, the transaction ID and the purchase, expiry and refund dates.

Apple’s and Google’s handling of your purchase is covered by Apple’s Privacy Policy and Google’s Privacy Policy.

5. Who helps us run First Chi

We use a small number of service providers. They process data only on our behalf, to provide their service to us:

• Cloudflare hosts this website, runs our app servers, delivers media and forwards support email.
• Supabase hosts our database, located in the United States.
• RevenueCat checks purchases and subscription status with Apple and Google.
• Sentry receives crash reports.
• Apple and Google provide sign-in and handle payments. Google also hosts our support mailbox.

Your account and practice data are stored in the United States. If you use First Chi from another country, your information is transferred there.

We may disclose information if the law requires it, for example to answer a valid legal request.

6. How long we keep it

We keep your account and practice data while your account is active. Deleting your account removes these records from the live database. Earlier copies may remain in backups until those backups are deleted or expire; account deletion does not immediately erase every backup. Backup copies are kept for service recovery and are not part of your active account. Crash diagnostics are retained according to the retention settings of our Sentry service. Contact us for details about backup or diagnostic retention, or help requesting deletion from a service provider.

7. Deleting your account

In the app, go to Me → Settings → Delete account and confirm. This permanently deletes your account, practice history, notes, favorites, plans and settings. It cannot be undone. If you signed in with Apple, we also withdraw First Chi’s access to your Apple ID.

Deleting your account does not cancel a subscription, because Apple or Google manages it. Cancel it in your iPhone’s Settings → your name → Subscriptions, or in Google Play → Payments & subscriptions → Subscriptions; see our support page for details.

Your purchase records in our database are deleted with your account. Apple or Google keeps its own record of what you bought, and RevenueCat keeps its purchase record under your former account ID, which is not linked to your name or email. Email us if you want us to have RevenueCat remove it too.

If you can no longer open the app, email us from the address linked to your account and we will delete it for you.

8. Your choices and rights

You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Depending on where you live, you may have further rights under local law; we honor these requests wherever you are. Email us and we will reply within 30 days. We may need to confirm that the account is yours first.

You can also turn off notifications at any time in the app or in your phone’s settings.

9. Children

First Chi is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has created an account, email us and we will delete it.

10. Changes and contact

If we change this policy, we will post the new version here and update the date above. If a change affects how we use the data you have already given us, we will tell you in the app before it takes effect.